Is it my imagination or do some companies put in extra effort, effort above and beyond the call of duty, to go out of their way to annoy the freaking hell out of potential customers?
If world leaders worked as hard at solving world problems as some companies work at pissing people off there would be no wars or conflicts of any kind, no hate, no poverty, no hunger, and no diseases. I hate to be the one to break it to you, but we’re not there yet.
A few days ago I told you about a customer disservice episode I experienced with a company that, to protect its identity, I simply called “G.”? In that post, I mentioned that because I had already wasted more time than it was worth, I dropped it without G having resolved the issue.
Today, I got an email from G. It started by saying:
“We’ve noticed that your ads still aren’t running on [name deleted to protect identity]. We sent you an email last week with instructions for activating yourÂ [name deleted to protect identity] account (we’ve included them below), but we wanted to reach out again and see if you needed any extra help. …”?
After the promised instructions on how to activate my account (instructions that, when I followed them in the past, resulted in G rejecting its promised promotion), the email went on to say:
“If you’d like help, simply reply to this email with your questions or concerns.”?
I must be the most frigging gullible idiot in the world, bar none. I honestly didn’t realize that G was joking. Honestly. I truly believed that G was genuinely extending a hand of friendship and assistance. So I replied to the email.
I attached copies of the email stream from my exchange with “G“?’s “customer service”? “person,”? “William,”? and said that the attached emails explained why I had not yet activated my account. Then I hit the send button.
G was quick with its response. I received an email from G about a minute later. It said the following:
“Thank you for your message. Unfortunately, we are no longer accepting emails sent directly to [email address deleted to protect identity]. …”?
The email then went on to explain how I could get support in the future. The prescribed process was the same process I had followed to get my non-support from “William.”?
What baffles me is why the bounce-back email didn’t also say “GOTCHA!”? Maybe G thought that the original offer of help was so obviously a practical joke that “GOTCHA!”? didn’t need to be said. Is that it?
If this continues, I might get so angry that I’ll finally divulge the identity of this multi-billion dollar company that provides Web-based services, but until then I will continue to fiercely protect its identity and refer to it as simply G.
Categorised as: customer service